AFTER SALES SUPPORT 

Therapy Equipment do not consider the sale to be the end of the package, and is always keen to maintain âsecond to noneâ relationships with its customers by offering extended Warranties and excellent after sales care through the Sales Office, Technical Support and the Team of 8 x Area Sales Managers. 
 
 
Warranties 
 
The Therapy Equipment product range is sold with the following warranties: 
 
Product Range 
Function Warranty 
Accidental Damage Warranty 
Medireg 
4 Years 
Not Applicable 
Multistage Regulator 
1 Year 
Not Applicable 
Old Style Flowmeters 
7 Years 
Not Applicable 
Diamond Flowmeter 
7 Years 
7 Years 
Low Flow Flowmeter 
7 Years 
Not Applicable 
Direct Dial Flowmeter 
7 Years 
Not Applicable 
Old Style Pipeline Suction 
7 Years 
Not Applicable 
Diamond Suction Range 
7 Years 
7 Years 
Injector Suction 
7 Years 
Not Applicable 
TEK2000 Emergency Injector 
7 Years 
Not Applicable 
Electric Suction 
2 Years 
Not Applicable 
Comfort Range Medireg 
4 Years 
Not Applicable 
Comfort Range Demand Valve 
3 Years 
Not Applicable 
Rail 2000 
1 Year 
Not Applicable 
Hose Assemblies 
4 Years 
Not Applicable 
 
All warranties are from the date of supply, and would enable the end user to return any item found to be faulty within the warranty time for a free of charge repair or replacement. 
 
 
Reconditioning 
 
Some of the Therapy Equipment product range have recommended strip down maintenance requirements: 
 
Product Range 
Preventative Planned Maintenance 
Strip Down Reconditioning 
Medireg 
Annually 
Every 4 Years 
Multistage Regulator 
Annually 
Every 4 Years 
Old Style Flowmeters 
Annually 
Not Applicable 
Diamond Flowmeter 
Annually 
Not Applicable 
Low Flow Flowmeter 
Annually 
Not Applicable 
Direct Dial Flowmeter 
Annually 
Not Applicable 
Old Style Pipeline Suction 
Annually 
Not Applicable 
Diamond Suction Range 
Annually 
Not Applicable 
Injector Suction 
Annually 
Not Applicable 
TEK2000 Emergency Injector 
Annually 
Not Applicable 
Electric Suction 
Annually 
Not Applicable 
Comfort Range Medireg 
Annually 
Every 4 Years 
Comfort Range Demand Valve 
Annually 
Every 3 Years 
Rail 2000 
Annually 
Not Applicable 
Hose Assemblies 
Annually 
Every 4 Years 
 
Therapy Equipment is able to offer the following alternatives, when items are identified as requiring reconditioning: 
 
 
Hospital Engineers to carry out own servicing requirements: 
 
Reconditioning Kits containing all parts required are available for purchase 
 
 
 
Unit to be returned for Therapy Equipment to carry out reconditioning. 
 
Should this option be used, the original warranty supplied with the product will be renewed i.e. Medireg would carry a new 4 year function warranty (MAXIMUM 2 TIMES RECONDITIONING) 
 
 
 
 
Replacement using New for Old Scheme 
 
A discounted New for Old service is available on most mainline products i.e. enabling the end user to exchange the old unit for a brand new unit at discounted price. 
 
 
Planned Preventative Maintenance 
 
It is recommended that all Therapy Equipment medical devices be checked for function on an annual basis. Instructions are available on how this check should be carried out, and is printed as part of the User Instructions supplied with each product. 
 
Should the Hospital require assistance with carrying out this role, we are able to supply Maintenance Contracts covering our mainline products i.e. Regulators, Flowmeters, Suction Controllers and Entonox. Alternatively, we are able to supply free of charge training to Hospital engineers in the annual function check requirements. 
 
REPAIRS 
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