SUPPORT

Therapy Equipment do not consider the sale to be the end of the package, and is always keen to maintain second to none relationships with its customers.

Therapy Equipment do not consider the sale to be the end of the package, and is always keen to maintain second to none relationships with its customers.

After Sales Support

We offer extended Warranties and excellent after sales care through the Sales Office, Technical Support and the Team of seven Area Sales Managers.

The Therapy Equipment product range is sold with the following warranties:

Product Range

Function Warranty

Accidental Damage Warranty

Medireg

4 Years

Not Applicable 

Multistage Regulator

1 Years

Not Applicable 

Diamond Flowmeter

7 Years

7 Years

Low Flow Flowmeter

7 Years

Not Applicable 

Direct Dial Flowmeter

7 Years

Not Applicable 

Old Style Pipeline Suction

7 Years

Not Applicable 

Diamond Suction Range

7 Years

7 Years

Injector Suction

7 Years

Not Applicable 

TEK2000 Emergency Injector

7 Years

Not Applicable 

Electric Suction

2 Years

Not Applicable 

Comfort Range Medireg

4 Years

Not Applicable 

Comfort Range Demand Valve

3 Years

Not Applicable 

Rail 2000

1 Year

Not Applicable 

Hose Assemblies

4 Years

Not Applicable 

All warranties are from the date of supply, and would enable the end user to return any item found to be faulty within the warranty time for a free of charge repair or replacement.

Some of the Therapy Equipment product range have recommended strip down maintenance requirements:

Product Range

Preventative Planned Maintenance 

Strip Down Reconditioning 

Medireg

Annually

Every 4 Years

Multistage Regulator

Annually

Every 4 Years

Old Style Flowmeters

Annually

Not Applicable 

Diamond Flowmeter

Annually

Not Applicable 

Low Flow Flowmeter

Annually

Not Applicable 

Direct Dial Flowmeter

Annually

Not Applicable 

Old Style Pipeline Suction

Annually

Not Applicable 

Diamond Suction Range

Annually

Not Applicable 

Injector Suction

Annually

Not Applicable 

TEK2000 Emergency Injector

Annually

Not Applicable 

Electric Suction

Annually

Not Applicable 

Comfort Range Medireg

Annually

Every 4 Years

Comfort Range Demand Valve

Annually

Every 3 Years

Rail 2000

Annually

Not Applicable 

Hose Assemblies

Annually

Every 4 Years

Therapy Equipment is able to offer the following alternatives, when items are identified as requiring reconditioning:

Reconditioning Kits containing all parts required are available for purchase

Download Part Numbers and Prices

Should this option be used, the original warranty supplied with the product will be renewed i.e. Medireg would carry a new 4 year function warranty (MAXIMUM 2 TIMES RECONDITIONING)

A discounted New for Old service is available on most mainline products i.e. enabling the end user to exchange the old unit for a brand new unit at discounted price.

It is recommended that all Therapy Equipment medical devices be checked for function on an annual basis. Instructions are available on how this check should be carried out, and is printed as part of the User Instructions supplied with each product.

Should the Hospital require assistance with carrying out this role, we are able to supply Maintenance Contracts covering our mainline products i.e. Regulators, Flowmeters, Suction Controllers and Entonox. Alternatively, we are able to supply free of charge training to Hospital engineers in the annual function check requirements.

User Support and Training

Each product is supplied with step by step instructions on the use of the product, troubleshooting and also information on any Preventative Maintenance recommended. Should further training be required, we are able to offer the following:

Regrettably, we are unable to act as the Hospital Training Department, however would be prepared to supply free of charge User Training for either the Hospital Trainers or Key Personnel on the use of our Product Range. 
Full Competency Checklists and Training Information can be supplied following training, should the Hospital Training Department wish to cascade this training down to the individual ward users. 

Therapy Equipment offer full technical training on the first line maintenance, preventative maintenance and strip-down reconditioning on our four mainline products : Old Style Flowmeters, Old Style Pipeline Suction, Medireg Range and Entonox Demand Valves.

The Training Courses are normally arranged whenever sufficient demand is generated, and are held on Hospital site. The Courses are supplied free of charge.

We would be happy to look into any issue you may have with any of our product ranges.

Email us

Repairs

Therapy Equipment Ltd is able to offer a full reconditioning and repair service, through it’s ISO 13485:2016 certified repair area. Whilst we attempt to return all items returned for repair/reconditioning as soon as possible, normal turnaround time is approximately 1-2 weeks from receipt. We would request that all items requiring repair/reconditioning are returned to the following address:

Repair Area
Therapy Equipment Ltd, Unit 1 Cranbourne Avenue, Cranbourne Industrial Estate,
Potters Bar, Herts EN6 3JN

PLEASE NOTE: We would respectifully remind customers that in accordance with the MHRA guidelines, it is illegal to send contaminated goods by post. All goods returned for repair/reconditioning should carry a Decontamination Certificate.

Download Decontamination Certificate